Find answers to common questions about Papercare’s working papers software for UK accountants. Explore our FAQs for detailed information on features, pricing, and support.
Papercare is an AI Powered working papers software designed for the UK Accountants providing cloud based accounting working papers solution powered by Artificial Intelligence and Automation. It offers key features like P&L Insights, Ledger Analysis, etc. Learn more
Getting started is simple! Sign up for a free account on our website, access the demo company to explore all the features , and check out our help center for tips on making the most of Papercare.
Yes, Papercare offers a free trial for new users to explore our features without any commitment. Sign up on our website to register for your trial and experience the full benefits of Papercare.
Papercare eliminates the pain of daily manual work and streamlines it with the help of AI and Automation, enhancing the coordination with team members. Our platform offers automation features that help you work smarter, not harder. Read more about how Papercare boosts productivity on our benefits page.
The free trial gives you full access to Papercare’s core features, including Misposting Review, Ledger Analysis, etc.. This allows you to experience the platform’s benefits before committing to a subscription. Learn more about Papercare features »
One of the key benefits of Papercare software is that there is no restriction on number of users. Hence, you can add as many users as you want and they can access the software at the same time boosting real time collaboration.
Papercare takes data security very seriously and implements strict technical and organisational safeguards to protect your information. These measures include end-to-end encryption, role-based access controls, secure authentication such as Two-Factor Authentication (2FA), continuous vulnerability monitoring, and regular backups with disaster recovery procedures. Access to data is restricted to authorised personnel and trusted service providers only where necessary to operate the platform.
Papercare maintains regular automated backups of platform data as part of its disaster recovery and business continuity procedures. These backups help ensure that your data remains protected and can be restored in the unlikely event of a system failure or technical issue. Backups are securely stored and managed using industry-standard security practices.
If you cancel your Papercare subscription, your data will remain securely stored for a limited period in accordance with our data retention policies and applicable legal requirements. In most cases, personal data may be retained for up to seven (7) years after termination to comply with legal, tax, accounting, and regulatory obligations or to resolve potential disputes. After this period, the data is securely deleted or anonymised.
Yes. Papercare maintains backup and disaster recovery systems designed to protect against data loss. In the event of a system issue or unexpected failure, backups allow data to be restored where technically possible to maintain service continuity and minimise disruption.
Papercare does not sell your personal data. However, we may share data with trusted service providers that help us operate the platform, such as cloud infrastructure providers, payment processors, analytics services, or customer support tools. These providers process data only under Papercare’s instructions and in compliance with UK data protection laws.
For AI functionality, carefully selected model providers may process prompts you submit, but they act as authorised sub-processors and do not use your data to train public models.
Papercare retains personal data only for as long as necessary to provide services and comply with legal obligations. Unless otherwise required by law or agreed in writing, personal data may be retained for up to seven (7) years after your subscription ends, after which it is securely deleted or anonymised.
Papercare performs regular automated backups as part of its operational security and disaster recovery framework. These backups are conducted routinely to ensure data integrity and enable restoration if needed. Backup systems are designed to maintain service reliability and minimise the risk of data loss.
If you need assistance, our support team is here to help. You can reach us by filling contact us form or by emailing support@papercare.ai. Additionally, our comprehensive help center is available for immediate answers and tips related to software
If you’ve forgotten your password or need to update it for security reasons, simply click on the “Forgot Password” link on the login page. Follow the instructions by entering your registered email to reset your password.
If you run into any technical issues while using Papercare, please use “Request a Call Back (Icon)” button available on the top right corner within the software to raise a support ticket. You can also reach out to us via our contact page or by emailing at support@papercare.ai for prompt assistance.
Our support team is available Monday to Friday, 9 am – 5 pm GMT. Standard tickets submitted via the in‑app “Request Help” button or emails at support@papercare.ai receive first response within 24 – 48 business hours; urgent issues are escalated immediately.
After submitting a ticket you’ll receive a confirmation email with a ticket ID and our team will try and resolve the issue within 24 – 48 business hours. However, there might be few cases where it may take beyond the provided timescale depending on the type issue but in such cases you still will receive the respond related to such cases foremost within the given time scale.
All documentation—including step‑by‑step guides are available in our Help Center (also accessible via the “?” icon in‑app).
Your ideas drive our innovation. To suggest a new feature, please email us at contact@papercare.ai with the subject line “New Feature”. Your input is valuable and your suggestions are reviewed by our product team and implemented accordingly.
We have all been there! If you delete any attachment by mistake, you can either give us a call in the office hours or email us at support@papercare.ai.
Papercare is optimised for all modern web browsers on desktops and PCs. Being cloud based gives you an advantage to access Papercare software from anywhere having an internet connection.
We appreciate hearing from you! Whether you have suggestions, encounter an issue, or want to share your overall experience, please contact our support team at support@papercare.ai. Your feedback helps us improve continuously.
Email to support@papercare.ai with “Accessibility” in the subject. Include screen reader/browser details and steps to reproduce. We track all requests under our Accessibility Roadmap.
We are providing our working papers software for free till 31st March 2026.
Our Free-trial period will end on 31st March 2026.